Customer Satisfaction Survey

High Reliability Semiconductors
Commercial, Industrial, Military and Custom Level Solution

Customer Satisfaction Survey

Alex V. Schwartz

Director of Operations

The quest for Total Customer Satisfaction is an ongoing process at Digitron Semiconductors. Understanding and meeting our customers' requirements is the foundation on which this company was built and continues to be the key element of our ongoing AS 9100 quality system.

I would ask that you please take a moment to respond to the questions in this survey so that we can continue on our road to continuous improvements. Your input is critically important to us.

Thank you!

Qulaity

Quality

Poor
Excellent

Packaging

Packaging

Poor
Excellent

Value

Value

Poor
Excellent

Ease of Doing Business

Ease of Doing Business

Poor
Excellent

On Time Delivery

On Time Delivery

Poor
Excellent

Problem Reduction

Problem Reduction

Poor
Excellent

Please rate level of service received in the following areas (only 7 questions):

1.

Was you inquiry dealt with in an efficient, professional matter?

Poor
Excellent
2.

Was the salesperson able to answer your technical questions to your satisfaction?

Poor
Excellent
3.

Were your order instructions met?

Poor
Excellent
4.

Was the order filled and delivered within the specified time frame?

Poor
Excellent
5.

Were the correct documents delivered with the products?

Poor
Excellent
6.

Were the products satisfactorily packaged to prevent transit damage?

Poor
Excellent
7.

Were any queries, non-conformances or complaints dealt with to your satisfaction?

Poor
Excellent

Would you purchase Digitron products or use our services again?